| distributor | Primulet |
|---|---|
| president of operation | Takakimi Suzuki |
| Postal code/zip code | 190-0022 |
| Address | Primulet Tokyo Office Investment Tadao-302 3-20-12 Tadao Machida-shi Tokyo |
| Tax | The price includes consumption tax. |
| Shipping policies |
We ship all products with EMS within 3-business days.And you can expect to receive a tracking number within 3-4 business days. For orders placed on a holiday, weekend, or after 3pm Japan time on a regular business day, your order will be processed the following business morning. In order to place an international order, please contact us via E-mail. Please be prepared to provide us with the name of brand, model number, SKU number of the product you are interested in purchasing, as well as the name, address, and phone number you will be shipping to. Feel free to contact us with any questions. |
| Payment | We accept Credit Cards and PayPal payments. |
| primulet@nifty.com | |
| Homepage | http://primulet.com/ |
PayPal payments
Paypal is the simple and convenient way to pay. You can choose to pay using your Credit Card, Debit Card, or Bank Account.
You will get an email and instructions on how to pay you using PayPal.
EMS : We ship all products with EMS. Shipping costs for international order is shipping rate and insurance. The shipping rates for many items we sell are destination and weight-based. You can expect to receive a tracking number within 3-4 business days. For orders placed on a holiday, weekend, or after 3pm Japan time on a regular business day, your order will be processed the following business morning.
EMS Rates
EMS Insurance list
Expected Delivery Date
About EMS
Depending on your country of residence, there may be additional taxes or duties added to your order that aren't reflected in our pricing. Contact your local Customs office for those charges.
If you will not be home to sign for your order, Primulet can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise priced 100,000JPY or more to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.
Primulet is confident that you will enjoy any merchandise purchased from us. In the event that you need to return or exchange any of the merchandise you ordered, please read below for information on how we can further assist you. A return authorization is required prior to returning any merchandise. This authorization can be obtained by e-mail. Please e-mail us at primulet@nifty.com to acquire your Return Authorization Number. Return authorizations must be requested within 3 days from when you received your package. We accept only defective and incorrect merchandise. We do not accept the return of merchandise if they have been used, worn or washed. We require that the merchandise be returned in the same condition that you received it (no alterations or sins of usage) with all tags and packaging material still intact.
For watches, we offer 1-12 month warranty with Primulet. We do not, and cannot, cover accidental damage, incidental damage, normal wear and tear, theft, accidental loss, or any damage that is not due to an internal malfunction. If we cannot fix your watch and it is deemed to be covered under our warranty, we will refund or replace it with a watch of equal value. Each warranty case will be considered individually. To qualify for the warranty, the watch must have all original papers as well as the original Primulet invoice. The watch may not have been modified in any way, may not have been opened by anyone except authorized dealers. We cannot cover any defects in the battery or if the manufacturers' specifications for the care of the watch were not followed.
Return Instructions
1. Please contact us to acquire a Return Authorization at primulet@nifty.com
2. Package your returned merchandise being sure to include all original documentation, a copy of your invoice, and any accompanying boxes that the merchandise was initially sent to you in.
3. Insure and ship your package to the address that we will provide you with once you contact us for your Return Authorization. Once we receive your return, we will contact you to confirm your exchange or refund. Please note that Primulet cannot and is not responsible for merchandise that it does not actually receive or is not returned in accordance with these terms. Please contact us if you have any questions or concerns at primulet@nifty.com
The only time Primulet will disclose personal information is when required to do so by law or with the good-faith belief that such action is necessary in order to confirm to the law. Under no circumstances shall Primulet be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have questions about our terms of service, please contact us.